Terms of Use

Effective Date: October 3, 2025

1. Acceptance of Terms

By creating an account or using SimplShift, you agree to these Terms. If you do not agree, do not use the platform.

2. Services

SimplShift provides cloud-based scheduling, rostering, and timekeeping tools for small home caregiver agencies.

Important: SimplShift does not provide HIPAA-compliant storage or electronic visit verification (EVV). Do not use SimplShift to store PHI or for Medicaid compliance. SimplShift does not enter into Business Associate Agreements (BAAs).

3. Eligibility

You must be at least 18 and authorized to act on behalf of your agency.

4. Accounts & Security

You are responsible for your login credentials and all account activity. Notify us immediately of unauthorized use.

5. Subscription & Payment

Subscriptions are billed in advance, auto-renew unless canceled, and are non-refundable except as required by law.

6. Acceptable Use

• Use SimplShift for unlawful purposes.
• Upload PHI or confidential medical data.
• Rely on SimplShift to meet EVV/Medicaid requirements.
• Reverse engineer, resell, or disrupt the platform.

7. Intellectual Property

SimplShift owns all rights to the platform, except for data you input.

8. Your Data

You retain ownership of your data and grant SimplShift a limited license to process it. You are responsible for ensuring data is lawful and free of PHI.

9. Service Availability & Data Risks

We target 99.9% uptime but do not guarantee it. Data loss or outages may occur. We recommend exporting/backing up your data regularly.

10. Maintenance & Disaster Recovery

We may schedule maintenance with notice. Emergency maintenance may occur without notice. Backups and disaster recovery plans are in place, but no guarantees are made.

11. Disclaimers

SimplShift is provided “AS IS” without warranties, including fitness for a particular purpose or HIPAA/EVV compliance.

12. Limitation of Liability

Our liability is capped at the fees paid in the last 12 months. We are not liable for indirect, incidental, or consequential damages.

13. Data Portability

You may export your data while your account is active. After cancellation, we may delete data after a retention period.

14. Governing Law & Disputes

These Terms are governed by Virginia. Disputes will be resolved exclusively in Alexandria, Virginia. Class actions are waived.

15. Changes

We may update these Terms. Continued use after updates means acceptance.